"A Traveling Man's Company"
Membership Qualifications
1) Membership in the BurksGroup Emergency Roadside Assistance Discount Reward Club is based on each individual or company purchasing a reward membership plan. The BurksGroup Enterprise LLC, the parent company of BurksGroup Emergency Roadside Assistance Discount Club, has seven automotive and truck reward discount club plans to provide savings.
2) All memberships shall begin after a three-day rescission period and payment of the required fee. Some restrictions may apply so review the terms and conditions for membership in our reward discount club plans.
3) A few condition for participation are defined here when new members enroll in a reward plan. (a) The members shall provide information on their properly registered vehicle(s) licensed within their state of residence via our plan. (b) The issued licenses should be governed by all state statutory laws, rules, regulations required before the operation of any vehicle under the member's control on a public or private roadway, property, freeway, thorough way; but not limited to these. (c)The member can be driving or a passenger in the registered vehicle when the vehicle becomes disabled. We will determine if we can safely deliver vehicle services according to our policies and procedures, local, county, and state laws (See our disclaimer).
4) An active member of the BurksGroup Emergency Roadside Assistance Reward Discount Club must be with the disabled vehicle at the time of service. The member will need to have their membership cards, whether print or electronic. Members are required to present their membership ID card and photo identification before service is rendered. All electronic membership cards issued by the BurksGroup Enterprise LLC with a member's picture are allowed as proof of identity and membership. Members who do not show proof of membership may be subject to non-member pricing for the services rendered.
5) Your reward discount shall apply to all services used from the member's selected reward membership plan. Membership plans are paid annual and subject to automatic renewal. All reward membership plan shall expire at the end-term of the members' yearly billing period (See incentive section for more options and bonuses).
6) Members should not use roadside assistance to substitute for proper vehicle maintenance.
7) All membership plan restricts three (3) vehicle maximum allowed to be registered under one reward plan under the same address as the member's immediate residence; and only one (1) membership ID number shall be issued to an individual. In addition, there are no limits to services requested (On dispatch each vehicle to be service is class as a separate event and not stacking of discount shall apply).
8) Stacking is no allowed for services rendered. Stacking is defined as adding a percentage applicable to each service rendered. Example: We are dispatched to change a vehicle with a flat tire, but the auto is in need of lockout services, jump to engage selector; and due to multiple services needed, member request a discount for each service item separately is not allowed. Each dispatched event shall be class as one (1) occurrence; but each service item shall be billed as a separate service rendered accordingly to the BurksGroup Enterprise LLC fee schedule. The discount plan is rewarded on the final billing total as a whole. There are no benefits limits for services throughout the year of membership.
9) Notify us by phone at 888-574-0228 to cancel a service request or for more clarification regarding our programs.
What Customers Often Ask - FAQ
1) Is it safe to purchase from your website?
It is safe. Your privacy is valued, and 100% protected when browsing our website, making payments, and using our software
2) What payment methods does BurksGroup Enterprise LLC support?
We currently accept online payments Visa, MasterCard, Discover, American Express, Diners Club.
3) How long will it take to receive your membership # if I make a purchase now?
In general, you will get your membership number within 72 hours after registration. You will also receive an email that contains your membership number, profile ID, download link, and other order information.
4) Can I claim a refund after buying the program?
Yes, if service is not rendered! We offer a three-day money-back guarantee within your initial 72-hour membership registration period if you wish to cancel without requesting services. If we cannot solve your issue, you'll be entitled to a refund. After 72 hours all sales are final. Please do not hesitate to email our support team at admin@burksgroupenterprisellc.com or contact us at (888) 574-0228, to discuss your issue in detail.
5) How can I cancel the annual membership plan auto renewal?
Membership plans are renewed each year automatically. You will receive a notification email before the renewal date. You may cancel a membership plan at any time by emailing us at admin@burksgroupenterprisellc.com (Subject to our cancellation policies). By stopping the automatic renewal, the membership is terminated at the end of the current billing cycle. You are not obligated to renew.
6) Do you have a discount for senior citizens?
The Advantage Plus plan offers additional discounted savings for seniors 60+, active police, firefighters, paramedics, first responders, military personnel, and disabled persons. Click on the Discount Motor Club link on the Home page and select Advantage Plus to review all the plans and benefits.
7) How do I upgrade to higher benefit package?
All members are eligible to upgrade their reward membership plan at any time during your enrollment period. You will need to pay the difference between their present membership package and the upgraded membership package requested. This upgrade will trigger all benefits offering provided by the upgraded reward membership package until the end of your annual initial billing date. All Exclusive Senior Solutions Clients and UPACC Chamber members must pay the difference between the 10% and the newly selection upgrade to 20%.
All future renewal of benefits will begin on your annual invoice date; and will include all services of the upgraded reward plans selected until the date of your initial registration period ends.
8) How does our membership anniversary period work?
Your initial registration period will be the date of your billing for renewal, affiliation with our renewal membership club, and ending of any upgrades. All Exclusive Senior Solutions client that changes their membership outside of Exclusive Senior Solutions will lost the 10% discount, unless they purchase the benefit themselves; this applies to UPACC membership as well, unless the members pays for the membership themselves.
Refund Policy
Following is our detailed refund policy. If you cannot find what you are looking for here, then please feel free to contact us. Our team responds quickly on weekdays (usually within 24 hours).
For BurksGroup Enterprise LLC team, 100% customer satisfaction is a top priority. Our team works very hard to offer all our customers a rich, enjoyable experience through our automotive service. If you are not satisfied with our service or use of our website or have any inquiries, please feel free contact our support team at admin@burksgroupenterprisellc.com. We appreciate your feedback and would love to know how we can improve our product/benefits and service to provide you with a better, satisfactory solution.
How to Submit a Refund Request
To submit a refund request, email us at admin@burksgroupenterprisellc.com. You must provide the following information in your email:
- Name of membership plan:
- Your Order ID/Reference Number/Transaction ID;
- The email address that you used to purchase the membership plan;
- The reason for the refund request.
Once you have submitted your refund request, we will process it within the next 24 hours during regular business days Monday-Friday based on the terms and conditions described below.
Money Back Guarantee
The BurksGroup Enterprise LLC offers a 72 hour rescission period to allow you to review your selected membership plan in more detail.
After the rescission period, the BurksGroup Enterprise LLC has no other 'Money-Back Guarantee' policies, and all payments are final. You will receive a refund under this guarantee. You must submit the refund request within the three-day rescission period. We cannot cancel the order or provide a refund after this period has expired – this is not a "try-before-you-buy" program!
Accepted Circumstances
We provide refunds within the three-day Money Back Guarantee period under the following circumstances.
Call us at 888-574-0228 for help in selecting the appropriate service plan to meet your needs.
You have purchased the same benefits package twice or placed an order for two packages with similar features. We will either exchange/upgrade your choice or cancel the order and provide you with a full refund for one of the membership services packages.
Due to technical issues with the payment platform or other technical reasons, you paid twice or more for one product. If that is the case, the BurksGroup Enterprise LLC team will charge only once for one product and refund any additional payments.
Would you please notify us by email of your intent to cancel your membership within 60 days of your expiration date to be eligible for a renewal refund? We will not give a refund if you fail to notify us within 60 days of your expiration date. All fees paid will be final.
Once your refund is issued, this will deactivate your membership with BurksGroup Enterprise LLC. You may contact us by email or phone if you wish to re-enroll in a discount motor club plan.
No Refund Circumstances
We do not offer a refund under the following circumstances:
- Differences in the price for selected regions or differences.
- The purchase of a similar membership from a different seller/provider.
- Intentional purchase of two or more similar products.
- Violation of our sales activity terms and conditions.
- Mistakes on enrollment that made by a member or other problems that is irrelevant to the purchased membership.
- Refunds are requested after the three-day rescission period because members change their minds about joining the discount motoring club. (Subject to our rescission timeframe policy).
- Unauthorized payment or credit card fraud. We cooperate with third-party payment processing services; thus, we cannot monitor authorization during payment charging. If there is any issue, then it is recommended that you contact your card issuer. BurksGroup Enterprise LLC team will help you resolve the issue.
- Lack of understanding or misunderstanding of our membership features and functionalities. Failure to read the terms and conditions of your membership purchase.
- Incorrect information submitted by a member for which we cannot recover their data entirely.
- A member did not receive a membership ID/code within 72 hours after purchasing a membership plan. Our system automatically sends the registration email as soon as the payment is received. However, due to specific issues such as system or internet failures, email typos, email spam settings, you may experience some delays. Contact BurksGroup Enterprise LLC support center at 888 574-0228 or email us at admin@burksgroupenterprisellc.com to request assistance or retrieve a membership ID/code.
- A refund request for no valid reason.
BurksGroup Enterprise LLC team is interested in your feedback at any time. Our team is available and will make every effort to figure out the best way to resolve any issues with our services.
Please contact our Vice President of Compliance and Ethics for any policy and procedure issues. Email at admin@burksgroupenterpisellc.com or call (888) 574-0228.
